There’s a reason more U.S. companies are turning to nearshore outsourcing in Guatemala to stay competitive. While cost and convenience remain important, today’s business leaders are also prioritizing customer experience, communication quality, and cultural alignment. Guatemala offers the perfect balance of affordability, talent, and proximity, making it a top choice for nearshore BPO solutions. Real-Time […]

Businesses are turning to nearshore customer support for better scalability, cultural alignment, and cost efficiency. Outsourcing your customer support is no longer just about cutting costs. It’s about finding the right partner: One that brings value, quality, and scalability without the risks of offshoring or the overhead of building in-house teams. That’s where nearshore outsourcing […]

Customer expectations continue to rise. If your team is stretched thin or struggling to keep up, it may be the right time to outsource customer support. Businesses of all sizes reach a point where handling service in-house starts holding them back. Knowing when to make that shift can help your company grow stronger and serve […]

In the previous post we spoke about how a contact center interaction can essentially make or break relationships with customers and/or potential prospects.  We spoke about how many call centers whether on shore, near shore or off shore need to improve their game both through infrastructure as well as processes and personnel. We touched on […]

Contact Center Solutions and interactions can essentially make or break relationships with customers and/or potential prospects. That’s a scary thought when we consider that most companies contact center solutions infrastructure is out of date, under budgeted and in desperate need of upgrades in hardware, processes and personnel training. Major decisions need to be made about how […]

Companies are spending lots of time and money trying to increase customer engagement and sales.  There are new roles, departments, endless meetings.  There are new tools, new metrics, gamification, QA structures, bonuses, Multi-lingual service. The list goes on and on. Yet with all of that, customers are generally dissatisfied with the service they receive when […]

What are we willing to spend to get customer interaction on social media?  What about great feedback?  Even more so, what about a customer referral to not one, not two but a group of friends? Now consider that these questions are not only a Marketing department conversation.  They hit at the heart of what progressive […]

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At Guatecall, we pride ourselves on our constant training of team leadership and therefore resulting high quality of customer service that we provide. Here are some quotes that we enjoy and we hope you enjoy them too! 1: “If your actions inspire others to dream more, learn more, do more and become more, you are […]

It all started with a phone call I received today. On the other side of the line was a great guy that I met in Guatemala, Central America a couple of years back (Joe). We exchanged small talk for a while about family and life in general and then we got to the reason for […]