Contact Center Solutions and interactions can essentially make or break relationships with customers and/or potential prospects. That’s a scary thought when we consider that most companies contact center solutions infrastructure is out of date, under budgeted and in desperate need of upgrades in hardware, processes and personnel training. Major decisions need to be made about how […]

Companies are spending lots of time and money trying to increase customer engagement and sales.  There are new roles, departments, endless meetings.  There are new tools, new metrics, gamification, QA structures, bonuses, Multi-lingual service. The list goes on and on. Yet with all of that, customers are generally dissatisfied with the service they receive when […]

What are we willing to spend to get customer interaction on social media?  What about great feedback?  Even more so, what about a customer referral to not one, not two but a group of friends? Now consider that these questions are not only a Marketing department conversation.  They hit at the heart of what progressive […]

I often get asked by potential employees “how long does training last?” It’s funny to see their reaction when I look them straight in the eye and say, “training never ends!” Now you have to understand, we are a boutique near-shore contact center that pays premium salaries in the BPO space in Guatemala, Central America. […]

I am always perplexed by the concept of outsourcing call center services to a company that pays their employees minimum wage. Contact centers should have an added value or higher performance standards to justify the increase in salary. If the same job can be done at a cheaper price with the same quality, than what’s […]

Obsessing about Customer experience with a few employees is one thing, but if you’re looking to scale, focus on creating a structure that allows your employees to deliver a meaningful customer experience. In reality, that’s easier said than done. Creating structure that allows employees to give a superior customer experience consistently and maintain that level […]

What are Outsourced Call Center Services? Outsourced call center services are a cost-efficient and scalable way to create a customer centric, high quality customer service department. Customer centric outsourced call center services is a way of doing business with your customers that creates a positive customer experience before and after the sale in order to drive repeat […]

With demand for better call center services at an all time high, businesses are looking to outsource to more call center companies that have the experience necessary to handle the service levels needed for today’s customers. Outsourcing call center services is rapidly expanding and nearshore locations such as Central America have become a go-to area […]

Call Center Outsourcing companies have become one of the most effective ways businesses have to boost customer service and satisfaction. Today’s customers are more demanding. They expect quick responses to their questions whether by phone call, email or chat. Businesses have to decide between investing more in their in house call center or use call […]

Outsourced Bilingual Inbound Customer Service to our English Spanish Call Center Outsourcing bilingual English and Spanish call center inbound customer service involves planning, implementation and constant monitoring to maintain the highest level of service possible. Outsourcing to a company that specializes in high quality bilingual customer care is imperative. At GuateCall, we continually look for […]