Outsourcing customer service to a bilingual English-Spanish nearshore call center is becoming increasingly popular among businesses looking to improve their customer support while reducing ...

A smile in a Call center phone interaction is a key step to improving customer service and CSAT scores. Why am I so confident ...

Latin America continues to be a hot destination for nearshore call center outsourcing. There is a marked increase in the number of businesses looking ...

Why choose a call center in Guatemala Central America as your outsourcing location? In today’s business reality, outsourcing customer service has become a standard ...

Outsourcing Customer Service and Bake sales? What does outsourcing customer service, AI and customer experience have to do with a bake sale? As my ...

Some companies are not into outsourcing. I get it. Actually, I don’t get it, because when the most successful companies in most, if not ...

Outsourcing customer service is one of the most crucial parts of any business.  With today’s competitive business environment and more educated customers as well ...

I often get asked by potential employees “how long does training last?” It’s funny to see their reaction when I look them straight in ...

I am always perplexed by the concept of outsourcing call center services to a company that pays their employees minimum wage. Contact centers should ...

Obsessing about Customer experience with a few employees is one thing, but if you’re looking to scale, focus on creating a structure that allows ...