At GuateCall, we believe in continuous improvement training to ensure our team members excel. So, when potential employees ask, “How long does training last?” I often see surprise when I respond, “Training never ends!”
As a boutique near-shore contact center in Guatemala, Central America, we at GuateCall BPO pay premium salaries in the BPO space and have built a stellar reputation. This reputation attracts applications from employees of major call centers, who have undergone rigorous training with Fortune 500 companies across industries like Airlines, Hotels, Cruises, Energy, Shipping, Cell phones, Cable, Retail, and Internet services.
GuateCall’s Philosophy on Continuous Improvement Training
Most companies train their employees on the basics: company overview, product or service details, benefits, systems, and policies. They follow a structured path of classroom training, side-by-side mentoring, and deployment.
At GuateCall, we see this approach as akin to a stone being smoothed by a rush of water. The stone’s surface becomes smooth, providing a good customer experience. But to create an exceptional customer experience and cultivate brand ownership, we need more than a rush of water; we need a consistent drip.
The Power of Consistent Drip Training
Continuous Improvement Training: Our training philosophy is like a consistent drip of water hitting a stone—drip, drip, drip—until it penetrates deep within. This approach ensures that our employees not only understand the basics but also internalize our culture of exceptional service.
Supportive Environment: Supervisors, Team-Leads, and QA support staff continuously share ideas and thought processes to help the frontline staff excel. We create classes and seminars to teach new skill sets and so much more. In short, we motivate and challenge our people to learn and be more.
So when does training at GuateCall end?… Never!
About GuateCall
GuateCall BPO is a near-shore contact center provider of multi-channel bilingual services located in Guatemala, Central America. We specialize in delivering exceptional customer service and support across various industries. For more information about GuateCall BPO please request more information here.