At GuateCall, we believe in continuous improvement training to ensure our team members excel. So, when potential employees ask, “How long does training last?” I often see surprise when I respond, “Training never ends!” As a boutique near-shore contact center in Guatemala, Central America, we at GuateCall BPO pay premium salaries in the BPO space […]

Outsourcing customer service offers a strategic advantage by reducing costs, improving efficiency, and delivering top-tier service. Learn how partnering with GuateCall can help your business stay competitive while focusing on what you do best.

We believe that every point of contact, from our employees, to our clients and their customers, is an opportunity to make a positive impact on people’s lives. We do this by working as a seamless extension of your team. We integrate our services and management to work hand-in-hand with yours, at every point of contact. […]

With demand for a better customer service experience at an all time high, companies are finding the need to outsource more of their multi channel customer services to contact centers that have the experience necessary to handle the heightened demand of today’s customers. The global market for outsourcing is rapidly expanding and near shore locations […]

Companies are realizing that customer satisfaction is a key to growing their business. With the cost of gaining a new customer on the rise and with the many options customers have of where to spend their hard earned money, emphasis is being placed on increasing the customer experience at every touch point. Multi channel service is […]