A smile in a Call center phone interaction is a key step to improving customer service and CSAT scores. Why am I so confident that by simply smiling there is an improvement in call quality? It’s proven. At GuateCall, our nearshore call center located in Guatemala City, Central America, we have listened to thousands of […]

Outsourcing Customer Service and Bake sales? What does outsourcing customer service, AI and customer experience have to do with a bake sale? As my wife and I walked by a bagel shop Sunday morning, there was a table set up with all kinds of baked goods and a couple of teenagers in front of it. […]

Some companies are not into outsourcing. I get it. Actually, I don’t get it, because when the most successful companies in most, if not all verticals outsource, there is a reason. A company can’t be good at everything. We all know the old saying “Do what you do best and outsource the rest” But why […]

Outsourcing customer service is one of the most crucial parts of any business.  With today’s competitive business environment and more educated customers as well as the ease of finding information about products and companies, the key differentiation between one company and another is the customer experience and interaction with its clients. Whether it’s through voice, […]

Outsourcing has become a game-changer for businesses aiming to optimize operations and reduce costs and ultimately enhance efficiency. Among the options, nearshore outsourcing stands out as a smart choice, especially with GuateCall BPO in Guatemala leading the way. With cost-effective services, cultural compatibility, and a skilled bilingual workforce, GuateCall BPO provides tailored solutions that help […]

Small businesses often find themselves competing head-to-head with larger, more established brands. While big companies benefit from vast resources and large-scale operations, small businesses can level the playing field by being more nimble and leveraging strategic outsourcing. The Challenges of Scaling Customer Service For many small businesses, managing customer service in-house can be both costly […]

Introduction At GuateCall, a Nearshore call center in Guatemala City, Central America, potential employees often ask, “How long does training last?” I always look them straight in the eye and say, “Training never ends!” Why Continuous Training? As a premier BPO in Central America, we offer premium salaries and attract top talent from major call […]

In today’s competitive business landscape, companies are always looking for ways to streamline operations and reduce costs while maintaining high standards of customer service. One effective strategy is customer support outsourcing. At GuateCall, we specialize in providing top-tier outsourcing solutions tailored to meet the unique needs of your business. What is Support Outsourcing? Support outsourcing […]

Customer Expectations At An All-Time High A key way to differentiate your business is to outsource customer service. You might be wondering why outsourcing, as opposed to in-house control, is preferable. The reason is simple: expertise. Technology is changing quickly, and you need to partner with a company that is on top of the changes. […]

Maintaining high standards in customer interactions is a crucial component of call center staff outsourcing success. At Guatecall BPO, a leading nearshore call center staff outsourcing provider, we pride ourselves on delving deeply into your call and chat data, taking actionable steps to improve performance, and providing insightful advice to elevate your business. Here are […]