At Guatecall, we pride ourselves on our constant training of team leadership and therefore resulting high quality of customer service that we provide. Here are some quotes that we enjoy and we hope you enjoy them too! 1: “If your actions inspire others to dream more, learn more, do more and become more, you are […]

It all started with a phone call I received today. On the other side of the line was a great guy that I met in Guatemala, Central America a couple of years back (Joe). We exchanged small talk for a while about family and life in general and then we got to the reason for […]

Avi and Rachel at the Movie Premiere of the Hunting Party- A Romantic Comedy made in Guatemala (2015). Part of the movie was filmed at the offices of GuateCall!

Outsourced Bilingual Inbound Customer Service to our English Spanish Call Center Outsourcing bilingual English and Spanish call center inbound customer service involves planning, implementation and constant monitoring to maintain the highest level of service possible. Outsourcing to a company that specializes in high quality bilingual customer care is imperative. At GuateCall, we continually look for […]

Inbound customer service outsourcing call centers are so plentiful, they seem as though they are a dime a dozen. Many countries have inbound call centers that will help you with the outsourcing of your customer service support, email support, web chat support as well as back office services. What makes inbound customer service outsourcing support […]

Outsourced call center services are at an all time high. Customer’s expectations are at an all time high as well. Businesses are looking for ways to differentiate themselves from their competition and meet their customer’s needs. Outsourced call center services allows companies the ability to cater to customer’s expectations while maintaining the flexibility needed to […]

GuateCall’s bilingual English Spanish call center services will help you penetrate the U.S. Hispanic market and build a loyal Spanish speaking customer base. Whether you need inbound customer service, web chat or email support, our fluent Spanish call center agents are here to help. Our Spanish call center also helps by providing outbound services to […]

I often get asked by potential employees “how long does training last?” It’s funny to see their reaction when I look them straight in the eye and say, “training never ends!” Now you have to understand, we are a boutique near-shore contact center that pays premium salaries in the BPO space in Guatemala, Central America. […]

I am always perplexed by the concept of outsourcing call center services to a company that pays their employees minimum wage. Contact centers should have an added value or higher performance standards to justify the increase in salary. If the same job can be done at a cheaper price with the same quality, than what’s […]

Obsessing about Customer experience with a few employees is one thing, but if you’re looking to scale, focus on creating a structure that allows your employees to deliver a meaningful customer experience. In reality, that’s easier said than done. Creating structure that allows employees to give a superior customer experience consistently and maintain that level […]