Why do we do it?
Our purpose is to help your business grow.
Who we are, what we do, where we do it and how we do it, is WHY you should chooses us.
WHERE
We are conveniently located in Guatemala City, Guatemala, Central America; A short flight from multiple cities in the USA. We are Central Standard Time half the year and Mountain Time for Daylight Saving time.
Guatemala Offers:
- Robust Telecommunications Infrastructure
- Proximity and quick response to demands
- Availability of high quality/lower cost employees.
- Ability to service the Spanish-speaking American market!
- World class facilities
- Cultural affinity to the US and Canada
WHO
We are an American Owned and run BPO company that provides Superior Services.
Our Vision:
We believe that every point of contact, from our employees, to our customers and their customers, is an opportunity to make a positive impact on people’s lives.
Our Mission & Values:
To work as a seamless extension of your team by integrating our services and management to work hand-in-hand with yours, at every point of contact.
-Our employees become your brand advocates
-Our management team looks for ways to benefit the customer
-Our environment is conducive to happy and lateral-thinking employees
WHAT
We make happy customers.
People like to do business with people they like!
Our team is consistently trained about the value of a happy customer and the efforts needed to maintain this relationship. In every point of contact we strive to deliver a service that exceeds your expectations, thus elevating your brand and identity.
Some of our Services Include:
Inbound and Outbound Live Agent Support
Customer Service
Up-Sell and Cross-Sell
Retention Programs
E-mail and Chat Solutions
Customer Acquisition
Business to Business Programs (including Demand Generation & Appointment Setting)
Spanish Language Support
Win-Back Programs
Satisfaction Surveys
Market Research
Lead Generation and Qualification
HOW
We work as a seamless extension of your team by integrating our services and management to work hand-in-hand with yours, at every point of contact.
In order to become a part of GuateCall, potential, employees are put through a rigorous training program. The premise of our training lies in our Core Beliefs and Principles:
Our Core Beliefs:
–Belief in the Concept
-Belief in the System
-Belief in the Yourself
Our Core Principles:
–Opportunity
-Respect
-Goals
Those employees who have embraced our Beliefs and Principles are now ready to become your brand advocates.
Our channels of communication are always open between agents, team leads, QA and managers. We use our feedback for more efficient ways to service you. We also consistently infuse our agents with training and thoughts about the psychology of the call to create a great customer experience.
Maintaining a fun and competitive work environment keeps agents smiling and focused as we realize they are the point of contact with your brand.