GuateCall – A NearShore BPO with Happy Customers

GuateCall – A NearShore BPO with Happy Customers

We believe that every point of contact, from our employees, to our clients and their customers, is an opportunity to make a positive impact on people’s lives. We do this by working as a seamless extension of your team. We integrate our services and management to work hand-in-hand with yours, at every point of contact.

Our employees become your brand advocates.
Our management team looks for ways to benefit our clients and their customers.
Our environment is conducive to happy and lateral-thinking employees.

In short, GuateCall creates positive customer interactions.

Our team understands the value of a happy customer and the efforts needed to maintain this relationship. In every point of contact we strive to deliver a service that exceeds your expectations, thus elevating your brand and identity.

Some of our Services Include:

Inbound and Outbound Live Agent Support
Customer Service
Up-Sell and Cross-Sell
Retention Programs
E-mail and Chat Solutions
Business to Business Programs (including Demand Generation & Appointment Setting)
Spanish Language Support
Win-Back Programs
Satisfaction Surveys
Market Research
Lead Generation and Qualification
Dispatch Services

We are conveniently located in Guatemala City in Central America – a short flight from multiple cities in the USA. We are Central Standard Time half the year and Mountain Time for Daylight Saving time.

Guatemala Offers:

Robust Telecommunications Infrastructure
Proximity and quick response to demands
Availability of high quality/lower cost employees.
Ability to service the Spanish-speaking American market!
World class facilities
Cultural affinity to the United States and Canada

We look forward to speaking with you about your specific needs and encourage you to try our company for yourself.

This article was written by Perry Silber, COO of GuateCall. GuateCall is a Near-shore contact center provider of multi-channel bilingual services located In Guatemala, Central America. If you would like to learn more about GuateCall, please reach out to me at 713-474-2222 Ext 116 or by e-mail


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