A smile in a Call center phone interaction is a key step to improving customer service and CSAT scores. Why am I so confident that by simply smiling there is ... Read more
Latin America continues to be a hot destination for nearshore call center outsourcing. There is a marked increase in the number of businesses looking to outsource their customer service, back ... Read more
Why choose a call center in Guatemala Central America as your outsourcing location? In today’s business reality, outsourcing customer service has become a standard not only for larger companies but ... Read more
Outsourcing Customer Service and Bake sales? What does outsourcing customer service, AI and customer experience have to do with a bake sale? As my wife and I walked by a ... Read more
Some companies are not into outsourcing. I get it. Actually, I don’t get it, because when the most successful companies in most, if not all verticals outsource, there is a ... Read more
Outsourcing customer service is one of the most crucial parts of any business. With today’s competitive business environment and more educated customers as well as the ease of finding information ... Read more
I often get asked by potential employees “how long does training last?” It’s funny to see their reaction when I look them straight in the eye and say, “training never ... Read more
I am always perplexed by the concept of outsourcing call center services to a company that pays their employees minimum wage. Contact centers should have an added value or higher ... Read more
Obsessing about Customer experience with a few employees is one thing, but if you’re looking to scale, focus on creating a structure that allows your employees to deliver a meaningful ... Read more
What are Outsourced Call Center Services? Outsourced call center services are a cost-efficient and scalable way to create a customer centric, high quality customer service department. Customer centric outsourced call ... Read more
There are advantages and disadvantages of outsourcing call center services. Outsourcing is a business practice used by many companies to reduce costs, improve efficiency or when outsourced correctly both. This ... Read more
A call center “expert” was just explaining to me why call center scripting has no place in the customer service environment. I mentioned that only BAD scripting and POOR delivery ... Read more
10 Leadership Call Center Quotes in Our Customer Service Training! At Guatecall, we pride ourselves on our constant training. We believe very strongly in having consistent leadership training and one ... Read more
Call center outsourcing helps businesses deliver best in class services to their clients and prospects. Heavy competition and reduced margins are becoming today’s norms and given that, companies are looking ... Read more
Latin American contact center solutions providers have become increasingly popular in offering contact center solutions. With so many contact center solutions providers in Latin America, Central America and South America ... Read more
With demand for better call center services at an all time high, businesses are looking to outsource to more call center companies that have the experience necessary to handle the ... Read more
Call Center Outsourcing companies have become one of the most effective ways businesses have to boost customer service and satisfaction. Today’s customers are more demanding. They expect quick responses to ... Read more
Outsourced Bilingual Inbound Customer Service to our English Spanish Call Center Outsourcing bilingual English and Spanish call center inbound customer service involves planning, implementation and constant monitoring to maintain the ... Read more
Inbound customer service outsourcing call centers are so plentiful, they seem as though they are a dime a dozen. Many countries have inbound call centers that will help you with ... Read more
Outsourced call center services are at an all time high. Customer’s expectations are at an all time high as well. Businesses are looking for ways to differentiate themselves from their ... Read more
GuateCall’s bilingual English Spanish call center services will help you penetrate the U.S. Hispanic market and build a loyal Spanish speaking customer base. Whether you need inbound customer service, web ... Read more
There are so many options to choose from in the outsourcing industry today, how does a company decide in who’s hands to put their customer interaction? Usually, when speaking with ... Read more
GuateCall has built a reputation of delivering high end bilingual English Spanish call center and BPO services from Guatemala, Central America. The Multi channel services offered include but are not ... Read more
In the previous post we spoke about how a contact center interaction can essentially make or break relationships with customers and/or potential prospects. We spoke about how many call centers ... Read more
Contact Center Solutions and interactions can essentially make or break relationships with customers and/or potential prospects. That’s a scary thought when we consider that most companies contact center solutions infrastructure is ... Read more
Companies are spending lots of time and money trying to increase customer engagement and sales. There are new roles, departments, endless meetings. There are new tools, new metrics, gamification, QA ... Read more
What are we willing to spend to get customer interaction on social media? What about great feedback? Even more so, what about a customer referral to not one, not two ... Read more
At Guatecall, we pride ourselves on our constant training of team leadership and therefore resulting high quality of customer service that we provide. Here are some quotes that we enjoy ... Read more
It all started with a phone call I received today. On the other side of the line was a great guy that I met in Guatemala, Central America a couple ... Read more
Avi and Rachel at the Movie Premiere of the Hunting Party- A Romantic Comedy made in Guatemala (2015). Part of the movie was filmed at the offices of GuateCall!
We believe that every point of contact, from our employees, to our clients and their customers, is an opportunity to make a positive impact on people’s lives. We do this ... Read more
With demand for a better customer service experience at an all time high, companies are finding the need to outsource more of their multi channel customer services to contact centers ... Read more
Companies are realizing that customer satisfaction is a key to growing their business. With the cost of gaining a new customer on the rise and with the many options customers ... Read more
