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Smile in a Call center phone interaction

Smile in a Call center phone interaction

by Guatecall Uncategorized
A smile in a Call center phone interaction is a key step to improving customer service and CSAT scores. Why am I so confident that by simply smiling there is ... Read more
September 3, 2022November 1, 2022 Tagged: call center, Central America, Contact center, Customer Retention, Customer service, Guatemala, Latin America, Near shore services Comment
Nearshore Outlook for 2022

Nearshore Outlook for 2022

by Guatecall Uncategorized
Latin America continues to be a hot destination for nearshore call center outsourcing. There is a marked increase in the number of businesses looking to outsource their customer service, back ... Read more
February 8, 2022February 8, 2022 Comment
Call Center in Guatemala Central America

Call Center in Guatemala Central America

by Guatecall Uncategorized
Why choose a call center in Guatemala Central America as your outsourcing location? In today’s business reality, outsourcing customer service has become a standard not only for larger companies but ... Read more
May 7, 2021November 1, 2022 Tagged: call center, Central America, Contact center, Customer Retention, Customer service, Guatemala, Latin America, Near shore services Comment
Outsourcing Customer Service and Bake sales?

Outsourcing Customer Service and Bake sales?

by Guatecall Uncategorized
Outsourcing Customer Service and Bake sales? What does outsourcing customer service, AI and customer experience have to do with a bake sale? As my wife and I walked by a ... Read more
March 31, 2021November 1, 2022 Tagged: call center, Central America, Contact center, Customer Retention, Customer service, Guatemala, Latin America, Near shore services Comment
Some Companies Are Not Into Outsourcing

Some Companies Are Not Into Outsourcing

by Guatecall Uncategorized
Some companies are not into outsourcing. I get it. Actually, I don’t get it, because when the most successful companies in most, if not all verticals outsource, there is a ... Read more
January 15, 2021November 1, 2022 Tagged: call center, Central America, Contact center, Customer Retention, Customer service, Guatemala, Latin America, Near shore services Comment

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