Smile in a Call center phone interaction
Uncategorized
A smile in a Call center phone interaction is a key step to improving customer service and CSAT scores. Why am I so confident that by simply smiling there is ... Read more
Nearshore Outlook for 2022
Uncategorized
Latin America continues to be a hot destination for nearshore call center outsourcing. There is a marked increase in the number of businesses looking to outsource their customer service, back ... Read more
Call Center in Guatemala Central America
Uncategorized
Why choose a call center in Guatemala Central America as your outsourcing location? In today’s business reality, outsourcing customer service has become a standard not only for larger companies but ... Read more
Outsourcing Customer Service and Bake sales?
Uncategorized
Outsourcing Customer Service and Bake sales? What does outsourcing customer service, AI and customer experience have to do with a bake sale? As my wife and I walked by a ... Read more
Some Companies Are Not Into Outsourcing
Uncategorized
Some companies are not into outsourcing. I get it. Actually, I don’t get it, because when the most successful companies in most, if not all verticals outsource, there is a ... Read more
Outsourcing Customer Service to Latin America
Inspiration News
Outsourcing customer service is one of the most crucial parts of any business. With today’s competitive business environment and more educated customers as well as the ease of finding information ... Read more
How long does training last in a Contact and Call Center?
News
I often get asked by potential employees “how long does training last?” It’s funny to see their reaction when I look them straight in the eye and say, “training never ... Read more
Some “Let’s get real” questions to ask yourself
Uncategorized
I am always perplexed by the concept of outsourcing call center services to a company that pays their employees minimum wage. Contact centers should have an added value or higher ... Read more
Obsessing about Customer experience
Uncategorized
Obsessing about Customer experience with a few employees is one thing, but if you’re looking to scale, focus on creating a structure that allows your employees to deliver a meaningful ... Read more
Bilingual Outsourced Call Center Services – GuateCall
Uncategorized
What are Outsourced Call Center Services? Outsourced call center services are a cost-efficient and scalable way to create a customer centric, high quality customer service department. Customer centric outsourced call ... Read more
Advantages and Disadvantages of Outsourcing Call Center Services
Uncategorized
There are advantages and disadvantages of outsourcing call center services. Outsourcing is a business practice used by many companies to reduce costs, improve efficiency or when outsourced correctly both. This ... Read more
Call Center Scripting
Uncategorized
A call center “expert” was just explaining to me why call center scripting has no place in the customer service environment. I mentioned that only BAD scripting and POOR delivery ... Read more
Call Center Quotes – 10 Leadership Call Center Quotes – Call Center Motivational Quotes – GuateCall
Uncategorized
10 Leadership Call Center Quotes in Our Customer Service Training! At Guatecall, we pride ourselves on our constant training. We believe very strongly in having consistent leadership training and one ... Read more
call center outsourcing
News
Call center outsourcing helps businesses deliver best in class services to their clients and prospects. Heavy competition and reduced margins are becoming today’s norms and given that, companies are looking ... Read more
Bilingual Latin American Contact Center Solutions Provider- GuateCall
Inspiration News
Latin American contact center solutions providers have become increasingly popular in offering contact center solutions. With so many contact center solutions providers in Latin America, Central America and South America ... Read more
Call Center Services from Call Center Companies in Guatemala
Uncategorized
With demand for better call center services at an all time high, businesses are looking to outsource to more call center companies that have the experience necessary to handle the ... Read more
Call Center Outsourcing Companies – Using Call Center Outsourcing – GuateCall
Uncategorized
Call Center Outsourcing companies have become one of the most effective ways businesses have to boost customer service and satisfaction. Today’s customers are more demanding. They expect quick responses to ... Read more
English Spanish Call Center: Outsourced Bilingual Inbound Customer Service
News
Outsourced Bilingual Inbound Customer Service to our English Spanish Call Center Outsourcing bilingual English and Spanish call center inbound customer service involves planning, implementation and constant monitoring to maintain the ... Read more
A DIME A DOZEN-How to Choose a Bilingual Inbound Customer Service Call Center Outsourcer!
News
Inbound customer service outsourcing call centers are so plentiful, they seem as though they are a dime a dozen. Many countries have inbound call centers that will help you with ... Read more
Outsourced Call Center Services – Top 3 Reasons To Outsource
News
Outsourced call center services are at an all time high. Customer’s expectations are at an all time high as well. Businesses are looking for ways to differentiate themselves from their ... Read more
Outsourced Bilingual English Spanish Call Center Support – GuateCall
News
GuateCall’s bilingual English Spanish call center services will help you penetrate the U.S. Hispanic market and build a loyal Spanish speaking customer base. Whether you need inbound customer service, web ... Read more
How to Choose the Right Outsourced Call Center?
News
There are so many options to choose from in the outsourcing industry today, how does a company decide in who’s hands to put their customer interaction? Usually, when speaking with ... Read more
Guatemala’s Bilingual English Spanish Call Centers – GuateCall
News
GuateCall has built a reputation of delivering high end bilingual English Spanish call center and BPO services from Guatemala, Central America. The Multi channel services offered include but are not ... Read more
Belief in the Concept!
News
In the previous post we spoke about how a contact center interaction can essentially make or break relationships with customers and/or potential prospects. We spoke about how many call centers ... Read more
Contact Center Solutions
News
Contact Center Solutions and interactions can essentially make or break relationships with customers and/or potential prospects. That’s a scary thought when we consider that most companies contact center solutions infrastructure is ... Read more
It’s Not The Call Center – It’s The Company
News
Companies are spending lots of time and money trying to increase customer engagement and sales. There are new roles, departments, endless meetings. There are new tools, new metrics, gamification, QA ... Read more
The Best Marketing Strategy you already have – Customer Care!
Uncategorized
What are we willing to spend to get customer interaction on social media? What about great feedback? Even more so, what about a customer referral to not one, not two ... Read more
Quality Customer Service, Quality Coffee
Daily Notes InspirationGreat customer service, great coffee! Would you like to try our coffee and services?
Read more
10 Leadership Quotes in Our Customer Service Training!
Inspiration
At Guatecall, we pride ourselves on our constant training of team leadership and therefore resulting high quality of customer service that we provide. Here are some quotes that we enjoy ... Read more
Customer Experience in Latin America
News
It all started with a phone call I received today. On the other side of the line was a great guy that I met in Guatemala, Central America a couple ... Read more
GuateCall Movie Premiere in Guatemala City, Guatemala
Inspiration NewsAvi and Rachel at the Movie Premiere of the Hunting Party- A Romantic Comedy made in Guatemala (2015). Part of the movie was filmed at the offices of GuateCall!
Read more
GuateCall – A NearShore BPO with Happy Customers
News
We believe that every point of contact, from our employees, to our clients and their customers, is an opportunity to make a positive impact on people’s lives. We do this ... Read more
Latin America- Fastest Growing Outsourcing Destination
Inspiration News
With demand for a better customer service experience at an all time high, companies are finding the need to outsource more of their multi channel customer services to contact centers ... Read more
The Life of the Customer
Inspiration News
Companies are realizing that customer satisfaction is a key to growing their business. With the cost of gaining a new customer on the rise and with the many options customers ... Read more