In the previous post we spoke about how a contact center interaction can essentially make or break relationships with customers and/or potential prospects.  We spoke about how many call centers whether on shore, near shore or off shore need to improve their game both through infrastructure as well as processes and personnel. We touched on […]

Contact Center Solutions and interactions can essentially make or break relationships with customers and/or potential prospects. That’s a scary thought when we consider that most companies contact center solutions infrastructure is out of date, under budgeted and in desperate need of upgrades in hardware, processes and personnel training. Major decisions need to be made about how […]

Companies are spending lots of time and money trying to increase customer engagement and sales.  There are new roles, departments, endless meetings.  There are new tools, new metrics, gamification, QA structures, bonuses, Multi-lingual service. The list goes on and on. Yet with all of that, customers are generally dissatisfied with the service they receive when […]

What are we willing to spend to get customer interaction on social media?  What about great feedback?  Even more so, what about a customer referral to not one, not two but a group of friends? Now consider that these questions are not only a Marketing department conversation.  They hit at the heart of what progressive […]

Great customer service, great coffee! Would you like to try our coffee and services?

At Guatecall, we pride ourselves on our constant training of team leadership and therefore resulting high quality of customer service that we provide. Here are some quotes that we enjoy and we hope you enjoy them too! 1: “If your actions inspire others to dream more, learn more, do more and become more, you are […]

It all started with a phone call I received today. On the other side of the line was a great guy that I met in Guatemala, Central America a couple of years back (Joe). We exchanged small talk for a while about family and life in general and then we got to the reason for […]

Avi and Rachel at the Movie Premiere of the Hunting Party- A Romantic Comedy made in Guatemala (2015). Part of the movie was filmed at the offices of GuateCall!

We believe that every point of contact, from our employees, to our clients and their customers, is an opportunity to make a positive impact on people’s lives. We do this by working as a seamless extension of your team. We integrate our services and management to work hand-in-hand with yours, at every point of contact. […]

With demand for a better customer service experience at an all time high, companies are finding the need to outsource more of their multi channel customer services to contact centers that have the experience necessary to handle the heightened demand of today’s customers. The global market for outsourcing is rapidly expanding and near shore locations […]