With demand for a better customer service experience at an all time high, companies are finding the need to outsource more of their multi channel customer services to contact centers that have the experience necessary to handle the heightened demand of today’s customers. The global market for outsourcing is rapidly expanding and near shore locations […]

Companies are realizing that customer satisfaction is a key to growing their business. With the cost of gaining a new customer on the rise and with the many options customers have of where to spend their hard earned money, emphasis is being placed on increasing the customer experience at every touch point. Multi channel service is […]