Outsourcing customer service to a bilingual English-Spanish nearshore

Inbound customer service Call Center Outsourcing companies are so plentiful, they seem as though they are a dime a dozen. Many countries have inbound call centers that will help with outsourcing customer service support, email support, web chat support, and back office services. What makes inbound customer service outsourcing support different from one country to […]

A smile in a Call center phone interaction is a key step to improving customer service and CSAT scores. Why am I so confident that by simply smiling there is an improvement in call quality? It’s proven. At GuateCall, our nearshore call center located in Guatemala City, Central America, we have listened to thousands of […]

Latin America continues to be a hot destination for nearshore call center outsourcing.

Why choose a call center in Guatemala Central America as your outsourcing location?

Outsourcing Customer Service and Bake sales? What does outsourcing customer service, AI and customer experience have to do with a bake sale? As my wife and I walked by a bagel shop Sunday morning, there was a table set up with all kinds of baked goods and a couple of teenagers in front of it. […]

Some companies are not into outsourcing. I get it. Actually, I don’t get it, because when the most successful companies in most, if not all verticals outsource, there is a reason. A company can’t be good at everything. We all know the old saying “Do what you do best and outsource the rest” But why […]

Outsourcing customer service is one of the most crucial parts of any business.  With today’s competitive business environment and more educated customers as well as the ease of finding information about products and companies, the key differentiation between one company and another is the customer experience and interaction with its clients. Whether it’s through voice, […]

I often get asked by potential employees “how long does training last?” It’s funny to see their reaction when I look them straight in the eye and say, “training never ends!” Now you have to understand, we are a boutique near-shore contact center that pays premium salaries in the BPO space in Guatemala, Central America. […]

I am always perplexed by the concept of outsourcing call center services to a company that pays their employees minimum wage. Contact centers should have an added value or higher performance standards to justify the increase in salary. If the same job can be done at a cheaper price with the same quality, than what’s […]