There’s a reason more U.S. companies are turning to nearshore outsourcing in Guatemala to stay competitive. While cost and convenience remain important, today’s business leaders are also prioritizing customer experience, communication quality, and cultural alignment. Guatemala offers the perfect balance of affordability, talent, and proximity, making it a top choice for nearshore BPO solutions. Real-Time […]

Businesses are turning to nearshore customer support for better scalability, cultural alignment, and cost efficiency. Outsourcing your customer support is no longer just about cutting costs. It’s about finding the right partner: One that brings value, quality, and scalability without the risks of offshoring or the overhead of building in-house teams. That’s where nearshore outsourcing […]

Customer expectations continue to rise. If your team is stretched thin or struggling to keep up, it may be the right time to outsource customer support. Businesses of all sizes reach a point where handling service in-house starts holding them back. Knowing when to make that shift can help your company grow stronger and serve […]

There are so many options to choose from in the outsourcing industry today, how does a company decide in who’s hands to put their customer interaction? Usually, when speaking with companies or industry experts, the first question we hear is what do you charge for bilingual inbound customer service support? There is usually a target […]

GuateCall has built a reputation of delivering high end bilingual English Spanish call center and BPO services from Guatemala, Central America. The Multi channel services offered include but are not limited to phone, email, online chat and social media response. GuateCall offers its services to companies in the United States, Canada as well as throughout […]

In the previous post we spoke about how a contact center interaction can essentially make or break relationships with customers and/or potential prospects.  We spoke about how many call centers whether on shore, near shore or off shore need to improve their game both through infrastructure as well as processes and personnel. We touched on […]

Contact Center Solutions and interactions can essentially make or break relationships with customers and/or potential prospects. That’s a scary thought when we consider that most companies contact center solutions infrastructure is out of date, under budgeted and in desperate need of upgrades in hardware, processes and personnel training. Major decisions need to be made about how […]

Companies are spending lots of time and money trying to increase customer engagement and sales.  There are new roles, departments, endless meetings.  There are new tools, new metrics, gamification, QA structures, bonuses, Multi-lingual service. The list goes on and on. Yet with all of that, customers are generally dissatisfied with the service they receive when […]

What are we willing to spend to get customer interaction on social media?  What about great feedback?  Even more so, what about a customer referral to not one, not two but a group of friends? Now consider that these questions are not only a Marketing department conversation.  They hit at the heart of what progressive […]

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