Call Center Quotes – 10 Leadership Call Center Quotes – Call Center Motivational Quotes – GuateCall

Call Center Quotes – 10 Leadership Call Center Quotes – Call Center Motivational Quotes – GuateCall

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10 Leadership Call Center Quotes in Our Customer Service Training!

At Guatecall, we pride ourselves on our constant training. We believe very strongly in having consistent leadership training and one of our favorite things is having call center quotes given by our attendees during training.

The great thing about call center quotes during leadership training is it allows for an opportunity to research great leaders, read about them, their books and share with the class a little bit about the person and how they personify a leader. We also share  “call center quotes” from this person and explain how we can use these call center quotes as part of our call center speak on the floor with agents. This gives our agents some positive thinking moments throughout the day.

Our supervisors constantly refer back to training they are given and apply things from it like our call center quotes on the floor. We’ve learned that our call center quotes are a fun way to give some quick motivation to our call center agents. It helps put a smile on a call center agent’s face which gives the extra push to do good on the call.

Here are some call center quotes that we enjoy and we hope you enjoy them too!

1: “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.”
-John Quincy Adams

2: “Whatever the mind of man can conceive and believe, it can achieve.”
-Napoleon Hill

3: “Do not follow where the path may lead. Go instead where there is no path and leave a trail.”
-Ralph Waldo Emerson

4:“The true mark of a leader is the willingness to stick with a bold course of action — an unconventional business strategy, a unique product-development roadmap, a controversial marketing campaign — even as the rest of the world wonders why you’re not marching in step with the status quo. In other words, real leaders are happy to zig while others zag. They understand that in an era of hyper-competition and non-stop disruption, the only way to stand out from the crowd is to stand for something special.”
-Bill Taylor, from article “Do You Pass the Leadership Test?”

5: “The Quality of a leader is reflected in the standards they set for themselves”
-Ray Kroc

6: “The very essence of leadership is that you have to have vision. You can’t blow an uncertain trumpet.”
-Theodore M. Hesburgh

7: “Leadership and learning are indispensable to each other.”
-John F. Kennedy

8: “A good objective of leadership is to help those who are doing poorly to do well and to help those who are doing well to do even better.”
-Jim Rohn

9: “The single biggest way to impact an organization is to focus on leadership development. There is almost no limit to the potential of an organization that recruits good people, raises them up as leaders and continually develops them.”
-John Maxwell

10: “The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails.”
-John Maxwell

We hope you enjoyed some of these call center quotes and can utilize these and others in your training. What are some of your favorite call center quotes? Here is to great customer service and experience for your customers!

 

call center outsourcing

call center outsourcing

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Call center outsourcing helps businesses deliver best in class services to their clients and prospects. Heavy competition and reduced margins are becoming today’s norms and given that, companies are looking for a competitive advantage. Call center outsourcing companies help businesses be more competitive, allowing them to focus on their core competencies. Call center outsourcing gives companies the flexibility they need to focus on what they do best and still deliver a high touch and effective service to their clients and prospects through the use of a call center outsourcing company.

Businesses have major investments and decisions to make when setting up call centers to help with customer interaction in-house. The first question is do they have the experience necessary to set up a call center? If they do that’s great! If not, the first risk is hiring the right person to manage the whole call center setup process. After that, there are plenty of needs such as experienced call center management, call center technology, call center agents, the space necessary for today as well as considerations for growth. There is training, retraining, HR, QA, supervisors, payroll, benefits, taxes, labor laws and the list goes on and on. This is why the majority of companies, large and small choose to use call center outsourcing services.

Call center outsourcing has major benefits such as:

  • Experienced management
  • Experienced agents
  • Low start up cost
  • built in infrastructure
  • scalability
  • Latest technology
  • HR and recruiting departments
  • Experienced Supervisors & QA Staff
  • Bilingual Capabilities

The key to successful call center outsourcing success is to understand your business needs, be able to articulate your vision and team up with a call center outsourcing company that shares your vision and will do whatever it takes to help your company succeed!

Part of helping your company succeed is to make sure that you get the most value for your money. Call center outsourcing companies range from very inexpensive offshore call center locations to US call center outsourcing locations that can reach $28 an hour or even more.

Finding the right balance of price and quality services is crucial for success. This is why we believe using GuateCall, our nearshore call center outsourcing solution will be of great benefit. We are nearshore which means you have access to talented agents that are less expensive than US agents but have similar if not better abilities. This gives a company the financial flexibility to hire the correct amount of agents necessary to give the best possible customer experience.

GuateCall has been in business for over a decade and have consistently become the best performing call center outsourcing provider for our clients year after year. Our CSAT scores as well as our statistics have been #1 of each of our customers month after month. We set the standards that other call center outsourcing centers and even in house call center teams strive to achieve. Our enthusiasm and desire to help our customers creates an environment that is conducive to high achievement.

When evaluating cost, quality, service, flexibility, scalability, technology, experience and culture, GuateCall comes out ahead of our competition. We reduce overhead and invest in paying our employees hire salaries than other call center outsourcing companies which reduces turnover for our customers. We invest heavily in technology and redundancy to make sure our service offerings are reliable and consistent. We also constantly reward our agents on a job well done through public recognition and monetary incentives. This keeps our employees happy and motivated.

Are you looking for bi-lingual call center agents as well? The US Hispanic population is a major consumer group that is growing in size and income. Companies would be wise to consider this market when looking to grow sales.

GuateCall, Our bi-lingual call center outsourcing company, is located nearshore in Guatemala, Central America. Guatemala is a major call center outsourcing destination for the largest fortune 100 businesses. This gives us a large pool of experienced and talented bi-lingual agents in the local call center outsourcing industry. We select from the top 20% of that work pool to work with our customers. This gives our customers the best call center outsourcing experience as they work hand in hand with a talented and experienced team that has its sole focus on the success of the business.

Call center outsourcing services include:

  • Inbound customer service
  • Web-Chat
  • E-mail services
  • Market Research
  • Appointment Setting
  • Retention
  • Cross Sale & Upsale
  • Answering Services
  • B2B & B2C Services
  • Outbound offerings

There are lots of call center outsourcing companies to choose from. The key is to find a provider that best delivers on your needs. That aligns with your vision and that can build a lasting relationship with your business.

As a premier call center outsourcing company, We strive to find creative ways of improving processes and use technology to improve current systems. Our call center outsourcing will improve your business success by using our experience and award winning team while saving you money in the process. Give us a try!

 

This article was written by Perry Silber, COO of GuateCall. GuateCall is a Near-shore contact center provider of multi-channel bilingual English and Spanish call center services located In Guatemala, Central America. Whether through voice or chat, we can provide superior services to your organization. If you would like to learn more about GuateCall and our outsourced call center services in Latin America, please reach out to me at 713-474-2222 or by e-mail perry@guatecall.com.