We work as a seamless extension of your team by integrating our services and management to work hand-in-hand with yours, at every point of contact.
In order to become a part of GuateCall, potential employees are put through a rigorous training program. The premise of our training lies in our Core Beliefs and Principles:
Our Core Beliefs:
-Belief in the Concept
-Belief in the System
-Belief in the Yourself
Our Core Principles:
Those employees who have embraced our Beliefs and Principles are now ready to become your brand advocates.
Our channels of communication are always open between agents, team leads, QA and managers. We use our feedback as an opportunity to find more efficient ways to service you. We also consistently infuse our agents with training and thoughts about the psychology of the call to create a great customer experience.
Maintaining a fun and competitive work environment keeps agents smiling and focused as we realize they are the main point of contact with your brand.