Email Response Outsourcing – GuateCall:
Email response outsourcing has skyrocketed in recent years as customer’s become more comfortable with omni channel solutions such as e-mail response and web chat solutions. They are no longer willing to stay on hold waiting for a live customer service agent for long periods of time or being transferred from one department to another. This shifting attitude has created an influx of e-mails needing immediate attention.
With the assistance of automatic scripted e-mail responses, email response speed can be greatly increased and can be tracked for any follow up messaging that might be needed. This is a popular way of doing business, but today we need to do even more!
Quick email response YES, but is it personalized?
Customer experience satisfaction levels are key in keeping loyal customers. Email response is one of the main components in the Omni channel experience. Today’s customers not only want a quick response, but a personalized response as well. They need to feel that a real person read their email and is doing their utmost to help them.
GuateCall has the solution for quick & personalized email response:
GuateCall, our nearshore bilingual English Spanish call center located in Guatemala, offers email response in both English and Spanish and we deliver e-mail responses as a quality service at nearshore pricing.
Our staff offers a blended solution. We create a library of scripted emails which helps build quick email responses. We combine that with using the proper amount of knowledgeable nearshore contact center agents to review the email and personalize the response. If a message needs more clarification or other type of solution, our contact center staff will offer to assist in which ever method the customer would like, such as telephone service as well as webchat or continue via email response.
Our online e-mail response services are available in both Spanish and English and these services can improve your customer service, maximize customer loyalty as well as improve your brand as a whole. We can deliver a quality service at nearshore pricing. This ensures that no matter what industry you are in and no matter the size of the company, these are options that are now available to improve the company’s customer service and prospecting capabilities.
Outsourcing bilingual email response to a contact center offers another mode of communication between you and your customer. Bolster your customer service responses, save time each day and work at saving costs by reducing the time that your skilled employees need to respond to customer service inquiries. Reach out to GuateCall and see how our email response solution will help improve your customer experience at affordable Nearshore pricing!