Contact Center Solutions
Contact Center Solutions and interactions can essentially make or break relationships with customers and/or potential prospects.
That’s a scary thought when we consider that most companies contact center solutions infrastructure is out of date, under budgeted and in desperate need of upgrades in hardware, processes and personnel training.
Major decisions need to be made about how to tackle these issues.
I’m not a hardware guy but am thankful to our amazing IT team that keeps up with the latest and greatest and keeps our systems running smoothly and efficiently.
What I do know a little bit about is contact center solutions processes, training and especially working with people. With a large percentage of contact center solutions employees being millennials, the usual this is how the company does it and this is what we expect schpil followed up by all types of measurements for conformity will not win brownie points with contact center solutions employees and for sure not give the level of service today’s customer demands.
To address this in our contact center solutions company, we implemented the Three Beliefs. These Beliefs are the core of our interaction with our clients and with our client’s customers. Our employees embrace them and they are consistently spoken about during training and daily interaction. They are one of the main reason’s we consistently provide services that meet and exceed the expectations of even our most demanding clients.
The Three Beliefs are:
–Belief in the Concept
-Belief in the System
-Belief in Yourself
I will write a paper on each of these Beliefs as each is so vital to the success of our customers. Look for a follow up post on our blog at www.guatecall.com in the coming days. It will give more of an insight as to how these beliefs allow our team to deliver outstanding customer satisfaction and increased revenue for our clients.
This article was written by Perry Silber, COO of GuateCall. GuateCall is a Near-shore contact center provider of multi-channel bilingual services located In Guatemala, Central America. If you would like to learn more about GuateCall, please reach out to me at 713-474-2222 or by e-mail perry@guatecall.com.
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