Smile in a Call center phone interaction
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A smile in a Call center phone interaction is a key step to improving customer service and CSAT scores. Why am I so confident that by simply smiling there is ... Read more
Nearshore Outlook for 2022
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Latin America continues to be a hot destination for nearshore call center outsourcing. There is a marked increase in the number of businesses looking to outsource their customer service, back ... Read more
Call Center in Guatemala Central America
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Why choose a call center in Guatemala Central America as your outsourcing location? In today’s business reality, outsourcing customer service has become a standard not only for larger companies but ... Read more
Outsourcing Customer Service and Bake sales?
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Outsourcing Customer Service and Bake sales? What does outsourcing customer service, AI and customer experience have to do with a bake sale? As my wife and I walked by a ... Read more
Some Companies Are Not Into Outsourcing
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Some companies are not into outsourcing. I get it. Actually, I don’t get it, because when the most successful companies in most, if not all verticals outsource, there is a ... Read more
Outsourcing Customer Service to Latin America
Inspiration News
Outsourcing customer service is one of the most crucial parts of any business. With today’s competitive business environment and more educated customers as well as the ease of finding information ... Read more