Obsessing about Customer experience

Obsessing about Customer experience

by Guatecall Uncategorized
Obsessing about Customer experience with a few employees is one thing, but if you’re looking to scale, focus on creating a structure that allows your employees to deliver a meaningful ... Read more
Advantages and Disadvantages of Outsourcing Call Center Services

Advantages and Disadvantages of Outsourcing Call Center Services

by Guatecall Uncategorized
There are advantages and disadvantages of outsourcing call center services. Outsourcing is a business practice used by many companies to reduce costs, improve efficiency or when outsourced correctly both. This ... Read more
Call Center Scripting

Call Center Scripting

by Guatecall Uncategorized
A call center “expert” was just explaining to me why call center scripting has no place in the customer service environment. I mentioned that only BAD scripting and POOR delivery ... Read more
Call Center Quotes – 10 Leadership Call Center Quotes – Call Center Motivational Quotes – GuateCall

Call Center Quotes – 10 Leadership Call Center Quotes – Call Center Motivational Quotes – GuateCall

by Guatecall Uncategorized
10 Leadership Call Center Quotes in Our Customer Service Training! At Guatecall, we pride ourselves on our constant training. We believe very strongly in having consistent leadership training and one ... Read more
call center outsourcing

call center outsourcing

by Guatecall News
Call center outsourcing helps businesses deliver best in class services to their clients and prospects. Heavy competition and reduced margins are becoming today’s norms and given that, companies are looking ... Read more

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