Some Companies Are Not Into Outsourcing
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Some companies are not into outsourcing. I get it. Actually, I don’t get it, because when the most successful companies in most, if not all verticals outsource, there is a ... Read more
Smile in a Call center phone interaction
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A smile in a Call center phone interaction is a key step to improving customer service and CSAT scores. Why am I so confident that by simply smiling there is ... Read more
How long does training last in a Contact and Call Center?
News
I often get asked by potential employees “how long does training last?” It’s funny to see their reaction when I look them straight in the eye and say, “training never ... Read more
Some “Let’s get real” questions to ask yourself
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I am always perplexed by the concept of outsourcing call center services to a company that pays their employees minimum wage. Contact centers should have an added value or higher ... Read more
Outsourcing Customer Service to Latin America
Inspiration News
Outsourcing customer service is one of the most crucial parts of any business. With today’s competitive business environment and more educated customers as well as the ease of finding information ... Read more
Obsessing about Customer experience
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Obsessing about Customer experience with a few employees is one thing, but if you’re looking to scale, focus on creating a structure that allows your employees to deliver a meaningful ... Read more