What are Outsourced Call Center Services?
Outsourced call center services are a cost-efficient and scalable way to create a customer centric, high quality customer service department. Customer centric outsourced call center services is a way of doing business with your customers that creates a positive customer experience before and after the sale in order to drive repeat business, customer loyalty and profits. Whether a business is looking to provide inbound customer service, create a customer retention program, follow up on new inquiries or prospects, outsourced call centers provide solutions for these types of services and more.
Virtually any business process you can do by phone, web or email can be outsourced to a call center services provider. Call center services can help companies extend your reach into new markets, provide a more effective and stronger customer support or even retain your existing customers. Outsourced call center services providers offer all the above services while minimizing staffing and overhead costs.
What Call Center Is Best for Your Business?
When selecting the right call center services company for your business, make sure the call center can provide the focus necessary to help your company succeed. Cost and customer service play an important role in the selection of the call center services company. Ask yourself how much focus will the call center put on your business based on their size and the percentage of business your company represents to the company. This, more likely than not, will have a big impact on the level of service your company will receive. Look for a call center that is the right size for the outsourcing support you project.
How Will Our Outsourced Call Center Services Help?
GuateCall’s call center services company is located nearshore in Guatemala City Central America. We offer Bilingual English Spanish call center services which help small businesses as well as Fortune 500 companies. We improve their customer support and offer a scalable solution built to handle high call, email and chat volumes. If your company is looking to offer a high end customer centric call center services offering, you owe it to your company to give us a call.
Why Pick Us Over Other Outsourced Call Center Services?
Simple: Quality, Service, Price!
In countless times, we have outperformed our customer’s other outsourced call center providers and even their in house team. We help find new solutions and create a higher standard for performance in the call center.
Our attention to detail and performance comes with higher CSAT scores as well. We believe that performance must be aligned with customer satisfaction and our Quality Assurance processes and continual training is developed to meet those standards.
Our Outsourced Call Center is located nearshore in Guatemala, Central America. Located nearshore allows us to offer a more attractive price than outsourced call center providers in the U.S. We are also able to expand our Team Lead to call center agent ratio as well as have a more robust Quality Assurance staff in order to maintain the highest standards.
To Top It All Off- We’re Bilingual
Our bilingual English Spanish call center services are an additional benefit of selecting our call center. Guatemala is known as having a neutral English and Spanish accent and we offer the bilingual service without an additional hourly charge.
The more you learn about our call center services, the more you’ll see that GuateCall is the right choice for your outsourcing needs. Contact us today and learn more!
This article is written by Perry Silber. Perry Silber is one of the founders of GuateCall. GuateCall is a nearshore contact center located in Guatemala Central America/ Latin America. Our outsourced call center solutions offers multi-channel bilingual English and Spanish call center services. If you would like to learn more about GuateCall and its services in voice, chat or email in both English and Spanish, please reach out to me at 713-474-2222 or by e-mail firstname.lastname@example.org .