Outsourced Bilingual English Spanish Call Center Support – GuateCall
GuateCall offers a best in class outsourced bi-lingual English Spanish call center support. We do this through our American owned and run outsourcing bi-lingual English Spanish call center support company located in Guatemala, Central America. GuateCall can help you penetrate the U.S. Hispanic population market and build a solid loyal customer base through our bi-lingual Spanish call center services. Whether you need inbound customer service or web chat or email support, our fluent Spanish call center agents are here to help. Our Spanish call center also helps by providing outbound services to generate new customers as well as services such as market research and follow up calls.
The U.S. Hispanic population has an immense buying power and is growing rapidly, not only because of its size, but because its average household income is growing considerably. Major companies have focused on this population for years and other savvy companies are now targeting this market as well. GuateCall’s bi-lingual Spanish call center support is prime to help you reach this growing market as well.
The U.S. Hispanic population is now over 57 million people and growing. In 2015, Hispanics controlled $1.3 trillion in buying power, an amount larger than the GDP of Australia or Spain, according the Selig Center for Economic Growth, up 167% since the turn of the century. The increase is more than twice the 76% growth in non-Hispanic buying power during the same period. The center’s projections show U.S. Hispanic buying power continuing this trend, reaching $1.7 trillion by 2020.
Worldwide, the Spanish speaking population is growing and with the developed internet connectivity that is now well established in Latin American countries especially Mexico, Guatemala and the rest of Central America as well as South America, the need for Spanish call center support has never been greater. The Hispanic population and more specifically, the younger Hispanic population is very brand aware, love to shop and use their mobile phones as their preferred method of shopping online. They love seeing brands speaking their language and appeal to their culture. It creates a unique connection between them and the brand which translates to loyal customers and a large revenue stream.
When picking a bi-lingual Spanish call center to help your company service the Hispanic population, the choice between using a US based call center and a nearshore call center become clear. The obvious choice would be to look at nearshore call centers. Here are a few of the great benefits to outsourcing nearshore to a bi-lingual English Spanish call center company:
- The ability to have a large supply of native Spanish speakers to service your customers.
- No need to pay the premium wages for Spanish call center agents like in the US. This is a significant savings that can range from 30-50%.
- Guatemalan Spanish Call center agents have a very neutral Spanish so they are easily understood no matter where the customer is from.
GuateCall’s bi-lingual nearshore English Spanish call center is perfectly situated to help you penetrate and service the Spanish speaking Hispanic market. Guatemalan Spanish Call Centers are so successful because they are known throughout the world as having a very neutral, easily understood Spanish accent so no matter which Spanish speaker is on the telephone, , our Spanish call center agents will be easily understood.
GuateCall’s Spanish call center agents can help you with maintaining and or creating ways to target and service the Hispanic population. Some of the offerings for our Spanish call center services include:
- Inbound Spanish Call Center Support
- Outbound Spanish Call Center Services
- Spanish Customer Service
- Spanish Up-Sell and Cross-Sell
- Spanish Retention Programs
- Spanish E-mail Services
- Spanish Web Chat Solutions (Click to Chat)
- Spanish Business to Business Programs (including Demand Generation & Appointment Setting)
- Spanish Market Research
- Spanish Satisfaction Surveys
- Spanish Lead Generation and Qualification
At GuateCall, we pride ourselves on being an extension of your brand and working hand in hand with your team to meet your companies targets while upholding the vision and mission of your company. Take the opportunity to reach out to us and see how GuateCall will help your business grow!